After doing the redirection to simplify OWA URL, all the exchange 2007 mail functions are running normally besides unified services that we don't need it. Users can use simple URL to access Web mail, use smartphone to access mails through Exchange ActiveSync and use Outlook client to access mails through Outlook Anywhere service.
Few weeks ago, we upgraded the exchange 2007 server from SP1 to SP2. All the customized changes for simplify OWA URL had recovered to default, so i have to do it again on the exchange server.
Recently, We have a request to enable autodiscover service on the exchange server but we don't sufficient domain SSL Certification to run this service. We requested a new certificate from Go Daddy and imported to exchange server. After all the exchange configuration for new SSL certification, i restarted the IIS services and we got a new issue on Push Mail.
When we tried to sync the mails through spartphone, we got an error message "Server is not available, please try it later". When we tried to direct access the path http://exchangeExternalURL/Microsoft-Server-Sync/, we got HTTP500 page and told us there has an internal error on the server. We follow these two clues to search the solution and find some idea from other users.
Those solution are briefed as below:
1. Check the authentication method on the Microsoft-Server-ActiveSync.
This virtual folder should enabled as "Basic Authentication".
2. Restart IIS Services through Service console.
3. Restart Exchange IM and ATM services through service console.
4. Restart Application Pool (MSExchangeSyncAppPool).
5. Recreate Microsoft-Server-ActiveSync virtual folder.
6. Reboot Exchange server.
All the above solution can't help me to solve the issue.
Well, since all the behavior pointed to IIS virtual folder fail, we tried to compared with our testing exchange server's virtual directory to see if we can find any different or not. Just as expected, we found that there has a
web.config file located in Default Web Site but not show in the testing exchange server. We checked the content and found this file was the configuration file for any changes on the default web site. We tried to renamed this file and restart IIS. Luckily, the issue been solved. Our smartphone can communicated with Exchange server and sync the mails as usual. After review the result, we found that the issue might caused by IIS7 new inherit behavior and caused the redirect settings inherited by sub virtual folder.
There has a web site can help you to test your remote connectivity is running normal or not.
Exchange Remote Connectivity Analyzer